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Return & Refund Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a unit;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

To exercise the right to cancel, you must inform us (onikkis, c/o Fulfillment by Ugur, Im Langsee 16, 65428 Rüsselsheim am Main, Deutschland, E-Mail-Address: customer@onikkis.com) of your decision to cancel this contract by a clear statement (e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal


If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you informed us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.


Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Please note that, in accordance with applicable law, the consumer is liable for any reduction in value of the goods resulting from use that goes beyond the inspection of the goods. This may be the case, for example, if a care oil continues to be used after the first sample. In such a case, we reserve the right to refund only a proportionate amount of the purchase price.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
Of course, here is a sample withdrawal form:

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SAMPLE WITHDRAWAL FORM


(If you want to cancel the contract, please fill out this form and send it back to us)

To:
onikkis
c/o Fulfillment by Ugur
Im Langsee 16
65428 Rüsselsheim am Main
Germany

E-Mail: customer@onikkis.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate.

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