Find answers to your questions


Here we answer your most important questions. If you can't find what you're looking for, please send us a message using our contact form.


Within Germany

Within Europe

Can I have my order delivered to a DHL Packstation?

How can I track my order?


I have not received an order confirmation. What do I need to do?

When and how can I exercise my right of withdrawal?

Would you like to return a faulty, damaged or incorrect item?


How can I return my order?

What do I need to bear in mind when returning goods?

Why was my refund refused?